Voxiva provides a range of personal health information services (“Services”) that support people in managing their health or the health of their dependents. These Services include Text4baby, Text4kids, Txt4health, Care4life, Text2quit and Quit4baby.
The Service includes several different features. You may use some or all of these features. The features include content and the technology used to send you that content. The content includes health information and information about health services. The technology used to send the content includes text messages, email messages, a mobile app and the internet. You may send information to the Service using one or more of these technologies, and that information will be stored in a database.
The Service provides you with general health information and reminders. It is not meant to give medical advice or diagnose a condition. Nor is the Service meant to recommend any treatment or changes to treatment your doctor has recommended. You should never use the Service as a substitute for the advice given to you by your doctor. You should always talk to your doctor if you have any questions about your health. IF YOU THINK YOU HAVE A MEDICAL EMERGENCY YOU SHOULD CALL 911.
Some of the messages include information about our Partners and their services. Our Partners include Zero To Three, the American Academy of Pediatrics and George Washington University. Our Partners also include health plans and health care providers that may already provide you with other services.
Things To Know About The Service
Text Message Fees: There are no text message fees for the Text4baby or Quit4baby Services. For other Services, your mobile phone company will charge you their standard fees to send and receive text messages. Both message and data rates may apply. You are responsible for those fees.
Data Fees: The Services may include features that need access to the public internet. If you use any of these features, your mobile phone company or internet service provider will charge you their standard fees to send and receive data. You are responsible for those fees.
Message Frequency: The number of messages you will get each week varies and depends on the features you choose. We will send you at least one message each month while you are subscribed to the Service.
Networks: The Service may not work on all mobile phone networks. For a list of mobile phone networks that are available, click here. The mobile carriers are not liable for delayed or undelivered messages.
Cancelling the Service: To cancel all parts of the Service you can send an email to firstname.lastname@example.org. Please include your mobile phone number. You can stop getting text messages from the Service by replying to any text message we send you with the word STOP. You can also send STOP to 511411 for Text4baby or Quit4baby or 300400 for all other Services.
Getting Technical Help: You can get support by sending an email to email@example.com. Please include your mobile phone number. You can get help with using the Service by replying to any text message with the word HELP. You can also send HELP to 511411 for Text4baby or Quit4baby or 300400 for all other Services.
Any information about you that can be identified with you (or your dependents) is called Personally Identifiable Information (or PII). PII may include information known as Protected Health Information (or PHI) which is defined by and managed in accordance with a Federal Law known as HIPAA. In providing the Service, we both receive PII from you, and send PII to you. We may also receive your PII from our Partners if you have given them permission to share it with us. This section explains how we may use your PII and how we protect it.
We may use your PII for several reasons:
To provide you with the Service.
To personalize the Service.
To provide you with customer support.
To evaluate and improve the Service.
To notify you of new Service features and other Services that we provide.
To notify you of other health services and benefits that our Partners may provide you.
To take actions to help us obey laws or stop fraud and abuse.
To take actions to enforce our agreements and policies.
To manage our operations.
We will never sell your PII.
We may share your PII with a Partner if you were enrolled in the Service through that Partner. We may also share your PII with a Partner if you have provided consent for that Partner to use your PII.
You have the right to see, get a copy of, or ask us to delete your PII. We will keep a copy of your PII for at least 10 years unless you have asked us to delete it.
We reserve the right to use information that is not personally identifiable for other legitimate business purposes. For example, this may include using information such as the total number of people who use the Service, their average age, or the regions of the country in which they live.
Text and E-mail Messages Are Not Encrypted
Encryption means a way of disguising a message so it cannot be easily read. Email and text messages that we send you or you send us may include PII and are not encrypted. This means that when they are sent over a network a hacker or someone else without your permission might be able to read them. While such interception of messages is illegal, it is possible. However, we do our best to make sure this does not happen. If you use this Service you agree that you understand and accept this risk.
Text and E-mail Messages May Not Arrive
It is possible that a text message or email message that you send us will not be received by the Service. It is also possible that a text message or email message we send you may not be delivered or is delivered late. This is because the networks we use sometimes have technical problems. This is not in our control. However, we do our best to make sure that messages are delivered and on time.
PII Stored on Your Device is Your Responsibility
Once a text or email message has been sent to your device it is your responsibility. Any other PII stored on your device, for example in an app, is your responsibility. A device may be a mobile phone, computer or tablet. When PII is on your device you are responsible for keeping it safe. We recommend that you use a password on all devices that you use to store PII.
Text Messaging and Driving
Texting while driving is the cause of many road accidents and deaths each year. Text messaging, or even looking at your phone while driving, is illegal in many states. You agree that you will not use the Service while driving.
Changes in the Service
We may add new features or change any part of the Service at any time. We may also limit your access to parts of the Service or cancel your account at any time and for any reason.
We are responsible for providing the Service to you as described in these Terms and we may be liable (responsible) if we fail to provide them as promised. You are responsible for how you use the Service and you agree that we and our Partners are not liable (responsible) for any damages that relate to your use of the Service.
Changes in Terms and Conditions
We have the right to change these Terms at any time. If we do we will update this website and the new Terms will apply. If we make changes that materially affect your rights we will send you a message to let you know. If you continue to use the Service after you have received this message you will have agreed to the new Terms.
This Service is only for use in the United States. Use of the Service outside the United States is not allowed.
We are giving you a license to access and use the Service subject to these Terms. We have the right to cancel your license at any time and for any reason. We have the right to offer the Service to other people without your permission. We have the right to stop you from transferring your license to someone else.
You must not copy any part of the Service without our permission. You must not publish any part of the Service in either print or electronic form. You must not create a similar type of Service using our ideas or content. You must not sell or license any part of the Service to anyone else.
You are allowed to print out your Service data for your own personal use or to take to a doctor’s appointment.
Choice of Law
Any legal disputes related to the Service are subject to the laws of the District of Columbia.
If you have a dispute with us you must start legal action within 1 year of the time the problem starts.
If a court finds that any part of these Terms is not valid, the rest of the Terms will remain valid.
The Service does not come with any guarantee. You understand that if you use any information provided by the Service you do so at your own risk.
We do not monitor any text messages that you send to the Service. All replies that the Service sends to you are automated.
By using the Service you agree you will not copy any of the content and use this to compete with Voxiva.
If you have questions about these Terms or the Service, please e-mail us at firstname.lastname@example.org. Please include your mobile phone number.